GENERAL
We’re here to help. We hope we can answer your questions below but if not, please feel free to reach out to us at hello@obertworkwear.com
HOW DO I CHOSE THE RIGHT SIZE?
HOW DO I CHOSE THE RIGHT SIZE?
If you're on the fence, you can check out our size charts on each product page, or shoot us an email at hello@obertworkwear.com.
HOW SHOULD I CARE FOR MY PRODUCTS?
HOW SHOULD I CARE FOR MY PRODUCTS?
Each product has unique care instructions that can be found on the product page of our website as well as on the tag inside the garment. Please be sure to check each garment carefully as the care instructions may vary.
WHAT PAYMENT FORMS DO YOU ACCEPT?
WHAT PAYMENT FORMS DO YOU ACCEPT?
We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, and ShopPay.
DO YOU PARTNER WITH CORPORATE TEAMS?
DO YOU PARTNER WITH CORPORATE TEAMS?
Yes! We can offer our products to any corporate team that needs workwear. We also can partner directly with your company to design new products that we may not currently offer. Please reach out to hello@obertworkwear.com to start the conversation.
ORDERS
HOW CAN I USE MY DISCOUNT?
HOW CAN I USE MY DISCOUNT?
If you have a unique discount code, it can be entered on the checkout page. Only one discount code can be used per order. Discount codes are not combinable with other discounts or promotions.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We offer free standard shipping for all orders destined within the U.S. Orders with standard shipping may take 3-5 business days to process before they are shipped. Once fulfilled, approximate shipping and delivery turnaround time of 5-7 business days.
CAN I CANCEL MY ORDER?
CAN I CANCEL MY ORDER?
If you need to cancel your order, please immediately reach out to our team at hello@obertworkwear.com. We cannot guarantee cancellation will be possible as once it is in a certain fulfillment status this is no longer an option. If a cancellation is not possible we are happy to help with a return or an exchange!
WHERE DO YOU SHIP YOUR PRODUCTS?
WHERE DO YOU SHIP YOUR PRODUCTS?
We currently ship our products to customers in the U.S, including Alaska and Hawaii. We are working on international expansion to make sure that those living outside of the U.S can upgrade their workwear soon!
WHAT IS CHECKOUT+?
WHAT IS CHECKOUT+?
By paying $3.98 on your order at checkout, you will qualify for a return/exchange at no extra cost, allowing you to maximize your return by avoiding higher return handling and shipping fees.
If you don't opt to pay the $3.98 fee now, you can still do a return, but you will be responsible for the cost of the handling fee.
RETURNS
HOW DO I MAKE A RETURN?
HOW DO I MAKE A RETURN?
All returns or exchanges can be submitted through this link within 30 days of order delivery. Items must be in unworn condition with tags still attached to be eligible, if it does not meet these requirements when inspected the item will be sent back to the customer.
If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. If you need assistance with a return or exchange, please contact us at hello@obertworkwear.com.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 30 days of receiving your order. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return.
We recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us. We are not responsible for any packages that do not get delivered back to us or lost in transit without a receipt showing that it was dropped off for return.
WHEN CAN I EXPECT MY REFUND?
WHEN CAN I EXPECT MY REFUND?
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and send back your item.
Please note that refunds can take up to 3-5 business days to appear back on your bank account or credit card due to varying processing times of financial organizations.
CONTACT US
HOW CAN I CONTACT YOU?
HOW CAN I CONTACT YOU?
Email us anytime at hello@obertworkwear.com.